Browsing All Posts filed under »change management«

Coping with Change Through Training

February 18, 2013 by

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Research has explored the role o training in modifying behaviors or individual response to adverse situations, such as change.  Strategies with a foundation in social cognitive theory such as self-regulation, self-reinforcement and thought self-leadership (TSL) have been explored as a means o improving individual perceptions regarding their ability to manage their emotional responses and cope […]

Employee Engagement Strategies

February 18, 2013 by

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Leaders must recognize that in today’s market, cradle to grave secure employment is a distant memory at best and not necessarily something that employees are looking for.  Workers are motivate by more than just a secure position, compensation and benefits packages.  Strategic leaders recognize this and understand the importance of engaging in strategies to create […]

Managing Organizational Culture

February 13, 2013 by

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Strategic leaders understand the impact of organizational culture on the organization’s ability to achieve goals and be innovative. “Because organizational culture has such a profound effect on the behavior of the individuals and groups within the organization, it must be clearly understood and appropriately managed to ensure goals and objectives are achieved” (Mgbere, 1009, p. […]

Understanding Culture

February 13, 2013 by

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One of the primary responsibilities of leaders is to understand, manage and change when necessary organizational culture.  Every organization has inherent shared values, traditions, heritage, and stories.  Smart leaders recognize that a successful organizational culture is by design and has well-defined values, beliefs and norms that are apparent to and shared by all members.  “Culture […]

Employee Engagement

February 5, 2013 by

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One of the biggest challenges leaders face is engaging the workforce.  Engagement can be defined a number of ways: “…the degree to which individuals make full use of their cognitive, emotional, and physical resources to perform role-related work” (Xu & Thomas, 2011) “…harnessing of organization members’ selves to their work roles, in engagement, people employ […]

Organizational Memes

February 4, 2013 by

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“Where’s the Beef?” The hashtag “#” “‘Theres’s an app for that” Facebook “like” Burberry Tartan Plaid Nike Swoosh These are examples of popular memes.  The phrase meme was initially coined and defined by Richard Dawkins in 1976 based on his work on Darwinism.  Dawkins determined that in much the same way Darwin defined the least […]

Capturing the Voice of the Customer: Kano Model of Customer Satisfaction

January 26, 2013 by

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Developed by Kano et al (1984), the Kano Model of Customer Satisfaction attempts to quantitatively define the relationship between product or service attributes and customer satisfaction.  The model attempts to build on Quality Functional Deployment (QFD) by using surveys and other tools to identify attributes that are important to the customer and quantify their weight […]