Leadership, Authority, and Emotional Intelligence – A Case Study from the PECO Nuclear Turnaround

Posted on June 12, 2014 by

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Crosby & Associates Leadership and Organization Development Blog

Abstract: The following is written from a practitioner’s point of view. The hypothesis is that organizations that respect the role of emotion in human systems, in concert with other variables such as role, goal, and decision clarity, will meet or exceed their performance expectations. The desire outcome has been achieved again by the author, and by the author’s mentor and father, Applied Behavioral Scientist Dr. Robert P. Crosby, dating back to the 1960s. The methodology and the results will be discussed.

Research consistently demonstrates that Emotional Intelligence is the critical variable in professional performance. This is especially true in a hierarchy, where authority relationships are prone to irrational behavior by both bosses and subordinates. Drawing on experience within the US nuclear industry, the author concludes that if hierarchical relationships are managed in a rational manner, so as to encourage an open flow of information, then Operational Experience (OE) and other…

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